Return Policy

1. General Information

Prozelonkhonchik
Valimotie 13 A, 00380 Helsinki, Finland
Email: clients@prozelonkhonchik.world
Website: https://prozelonkhonchik.world

We want you to be satisfied with your purchase. This Return Policy outlines your rights and the conditions under which you may return products purchased from Prozelonkhonchik. This policy is in compliance with the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978) and applicable European Union consumer protection regulations.

2. Right of Withdrawal (Cooling-Off Period)

In accordance with EU consumer protection law (Directive 2011/83/EU) and the Finnish Consumer Protection Act, you have the right to withdraw from a distance purchase within 14 days of receiving the product, without giving any reason.

  • The withdrawal period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) receives the product.
  • To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email) before the withdrawal period expires.
  • You may use the contact information provided above to initiate a withdrawal.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened packaging.
  • The product must not have been used or tampered with.
  • The product must be returned in the same condition as received.
  • You must provide proof of purchase (order confirmation or receipt).

Due to health and hygiene reasons, opened dietary supplement products cannot be returned unless the product is defective or does not match its description.

4. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, used, or are not in their original sealed condition (unless defective).
  • Products returned after the 14-day withdrawal period.
  • Products that have been damaged due to misuse or improper storage by the customer.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact us at clients@prozelonkhonchik.world within 14 days of receiving your order.
  • Include your order number, the product you wish to return, and the reason for the return.
  • We will respond within 3 business days with return instructions and the return shipping address.
  • Ship the product back to us in its original, unopened packaging.

6. Return Shipping Costs

Unless the return is due to a defective product or an error on our part:

  • The customer is responsible for the cost of return shipping.
  • We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

If the return is due to a defective or incorrectly shipped product, we will cover the return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:

  • If approved, the refund will be processed within 14 days of receiving the returned item, as required by EU law.
  • The refund will be issued using the same payment method used for the original purchase.
  • The original shipping cost will be refunded only if the return is due to a defective product or an error on our part.
  • We may withhold the refund until we have received the returned goods or until you have provided evidence of having sent the goods back, whichever is earliest.

8. Defective or Incorrect Products

If you receive a defective product or a product that does not match its description:

  • Contact us immediately at clients@prozelonkhonchik.world with details and photographic evidence of the issue.
  • We will arrange for a replacement or full refund, including return shipping costs.
  • Under Finnish consumer protection law, you have the right to claim for defective goods for a reasonable period (generally up to 2 years from delivery).

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment provider again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have completed these steps and still have not received your refund, contact us at clients@prozelonkhonchik.world.

10. Consumer Rights

This Return Policy does not affect your statutory consumer rights under Finnish law and EU regulations. As a consumer, you are entitled to the protections afforded by the mandatory laws of your country of residence.

For further assistance with consumer rights, you may contact:

  • Finnish Consumer Advisory Services (Kuluttajaneuvonta): www.kkv.fi
  • Finnish Consumer Disputes Board (Kuluttajariitalautakunta): www.kuluttajariita.fi
  • European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

11. Changes to This Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated revision date. Changes will not affect orders placed before the date of the update.

12. Contact Us

If you have any questions about this Return Policy, please contact us:

Prozelonkhonchik
Valimotie 13 A, 00380 Helsinki, Finland
Email: clients@prozelonkhonchik.world